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Latest Crowdstrike Update Issue: The issue seems widespread, affecting machines running various Crowdstrike sensor versions. Crowdstrike has acknowledged the problem and is currently investigating the cause.
Many Windows users are experiencing Blue Screen of Death errors following a recent Crowdstrike update, according to reports and a pinned message on the company’s forum.
The issue seems widespread, affecting machines running various CrowdStrike sensor versions. CrowdStrike has acknowledged the problem and is currently investigating the cause.
“We’re aware of a widespread issue causing BSOD errors on Windows machines across various sensor versions,” a CrowdStrike representative stated in a pinned forum message.
What to expect:
- A Technical Alert (TA) detailing the problem and potential workarounds is expected to be published shortly by CrowdStrike.
- The forum thread will remain pinned to provide users with easy access to updates and information.
What users should do:
- Hold off on troubleshooting: Avoid attempting to fix the issue yourself until the official Technical Alert is released.
- Monitor the pinned thread: This thread will be updated with the latest information, including the TA and any temporary solutions.
- Be patient: Resolving software conflicts can take time. CrowdStrike is working on a solution, and updates will be posted as soon as they become available.
In an automated reply from Crowdstrike, the company has stated:
CrowdStrike is aware of reports of crashes on Windows hosts related to the Falcon Sensor. Symptoms include hosts experiencing a bugcheck\blue screen error related to the Falcon Sensor. The course of current action will be – our Engineering teams are actively working to resolve this issue and there is no need to open a support ticket. Status updates will be posted as we have more information to share, including when the issue is resolved.
For users experiencing BSODs:
If you’re encountering BSOD errors after a recent CrowdStrike update, you’re not alone. This appears to be a widespread issue. The upcoming Technical Alert will likely provide specific details on affected CrowdStrike sensor versions and potential workarounds while a permanent fix is developed.
If you have urgent questions or concerns, consider contacting CrowdStrike support directly.
Source: https[:]//www[.]timesnownews[.]com/technology-science/latest-crowdstrike-update-causes-blue-screen-of-death-on-microsoft-windows-multiple-users-affected-article-111854018
A possible solution has been issued, to mitigate the above problem (for registered users):
Source: https[:]//supportportal[.]crowdstrike[.]com/s/login/?ec=302&startURL=%2Fs%2Farticle%2FTech-Alert-Windows-crashes-related-to-Falcon-Sensor-2024-07-19
Additional information to mitigate the above problem:
“CrowdStrike Engineering has identified a content deployment related to this issue and reverted those changes.
Workaround Steps:
- Boot Windows into Safe Mode or the Windows Recovery Environment
- Navigate to the C:\Windows\System32\drivers\CrowdStrike directory
- Locate the file matching “C-00000291*.sys”, and delete it.
- Boot the host normally.”